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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lisa O

Lisa O

April 23, 2025

5  out of  5
rating by Lisa O
"Ramona went above and beyond to help with my situation and answer my questions. She is very professional, nice, knowledgeable, and understanding. Thank you, Ramona!"
We responded:
"Thanks so much for those five stars! We appreciate your loyalty and support of the agency and the awesome shout out to our teammate Ramona!"
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Staci Holder

April 23, 2025

5  out of  5
rating by Staci Holder
"I have had a wonderful experience with Jeannie Gregory - State Farm Insurance. Every area from sales, to support, to claims have been very efficient and professional. Kendall and Jan have been amazing to work with! I’m so pleased with my choice of insurance companies. Thank you!"
We responded:
"Staci, we so appreciate your mention of Jan and Kendall. Both work hard for the agency and for our customers we appreciate the five star review as it helps us attract great customers like you."
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Renee Cochran Spicer

April 22, 2025

5  out of  5
rating by Renee Cochran Spicer
"Ramona Wickard has always very helpful when I need anything regarding our policies. We have been with State Farm for many years and have been very happy with the service"
We responded:
"You’re wonderful for sharing your experience with our outstanding team member Ramona! We appreciate your loyalty to SF and our agency! ♥️"
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Chad Long

April 21, 2025

5  out of  5
rating by Chad Long
"Carlene provides a level of customer service second to none that includes compassion, professionalism, attentiveness and courteousness. Carlene is the "local Jake" for State Farm."
We responded:
"Chad, thank you for your kind review! We agree that Carlene is full of compassion, professionalism, attentiveness, courteousness & more. We appreciate the five star review & the opportunity to work with you and family."
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MAH

April 18, 2025

5  out of  5
rating by MAH
"Everyone in the office is always very helpful. Most recently, Ramona Wickard informed me I could upgrade my insurance coverage with a minimal premium increase. She clearly explained the additional coverage to me, and I determined it was the right move for me. Thank you."
We responded:
"This is awesome! Thanks so much MAH for recognizing our team member Ramona and her passion for making sure you have proper and appropriate coverage! We appreciate the five star review! This helps us attract and help more great customers like you! "
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Manuel Morgado

April 16, 2025

5  out of  5
rating by Manuel Morgado
"I submitted a claim for a robbery that occurred on my property. It had been sitting in review for a while and Jan took it upon herself to check into it. With her help a check was sent out immediately. Thanks for your help."
We responded:
"Thanks Manuel! So sorry to hear about your recent claim but so happy to hear it was taken care of expeditiously and favorably! Thanks for your five stars and the shoutout for our Jan! "
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Melinda Johnson

April 14, 2025

5  out of  5
rating by Melinda Johnson
"Angela was super helpful in changing my insurance from my old car to my new car and gave me good advice for future business"
We responded:
"Awesome! Thanks so much for your loyalty to our agency and shoutout for Angela! We appreciate the five stars! It helps us grow our business! "
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Jay

April 14, 2025

5  out of  5
rating by Jay
"Maggie was personable, patient, and knowledgeable. Answered all of my questions and concerns with great customer service."
We responded:
"Jay, I'm pleased to hear that you found our team very friendly, patient, and knowledgeable! We're grateful for your positive feedback and for highlighting our great customer service. If you have any more questions or concerns in the future, feel free to reach out. Thank you for choosing us! - Jeannie Gregory - State Farm Insurance Agent, Gallatin, TN"
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Jesse Gibson

April 11, 2025

5  out of  5
rating by Jesse Gibson
"Angela was super helpful and got me taken care of with no hassle. Ended up sending over everything I needed in a convenient email"
We responded:
"Thank you so much Jesse for your five stars! This helps us build our business with more great customers like you! Ang is a jewel in our agency! "
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Peggy Porter

April 9, 2025

5  out of  5
rating by Peggy Porter
"Today, I spoke with Maggie at the Gallatin office over some concerns I had with some homeowners insurance. She was willing to connect me to someone but she was able to answer my questions just fine and put me at ease. Very polite and knowledgeable."
We responded:
"This is a great testimony to our agency and our best of the best team members Maggie! We appreciate your loyalty to State Farm and your our agency. Without good customers like you, there wouldn’t be an us! Thanks!! "
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Chelsea Mycio

April 8, 2025

5  out of  5
rating by Chelsea Mycio
"From a recent car accident that they handled impeccably to the life insurance policies they explained thoroughly and got me set up with… I couldn’t ask for a better agency! Thank you Ms. Maggie for everything!"
We responded:
"We love to hear great compliments like this from great customers like you! Thanks so much Chelsea! We appreciate you and your support of our agency! "
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Randy Neese

April 8, 2025

5  out of  5
rating by Randy Neese
"Spoke with Maggie and excellent Service as usual. Love working with Jeanne Gregory at State Farm!"
We responded:
"Thank you, Randy for the five-star rating! We’re honored to have you as a customer at our State Farm office in Gallatin, TN."
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Wendy Bahmed

April 7, 2025

1  out of  5
rating by Wendy Bahmed
"Never again will we have State Farm!!! They treated us terrible thru our roof claim! We had many roofers quotes and they 'All" said Oh State Farm is the worst to file a claim with! I have told all my friends and neighbors! So, we have a New Roof that we paid for "ourselves" And we are very happy with ERIE INSURANCE You say your office doesn't handle claims, Doesn't matter does it!! Bottom Line does!!! A quote doesn't do diddlely but your terrible State Farm Reps are the worst even when talking with them! They were very rude and demeaning!!! The End!"
We responded:
"I’m sorry for your unsatisfactory claims experience with State Farm. My office strives to offer the best service possible, but claims are not handled thru our office but through trained claim reps. "
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J S

April 3, 2025

5  out of  5
rating by J S
"This is one of the best insurance teams I have ever dealt with. Moved all my policies here. The Customer Service staff always goes above and beyond to make sure my all of my questions are answered. Tara, Jessica, Jenny, and Carlene are a great team to work with! Thank you!"
We responded:
"Wow! What a rockstar review! Thanks for the shoutout! We appreciate you and your loyalty to our agency and State Farm! "
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Eric Moore

April 1, 2025

5  out of  5
rating by Eric Moore
"Been a client for a very long time. They make my life very easy. Easy to get a hold of. As long as Angela is there, Im a client!"
We responded:
"Thanks for the shout out and the kind remarks about your experience with our office! We appreciate the five stars! "
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T Derkearmian

March 31, 2025

5  out of  5
rating by T Derkearmian
"Very polite and helpfull."
We responded:
"Thanks T! I e appreciate the compliment and support of our agency! "
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Phillip Elli

March 28, 2025

5  out of  5
rating by Phillip Elli
"My account was transfered from Craig Hays to Jeannie Gregory's office. So far so good. No problems were noted with their staff, and they did take care of the problem I originally contacted them for."
We responded:
"Thanks Phillip! We appreciate you staying with us through the transition. Change can be tough…. We hope we made it easy for you! Thanks for your loyalty to State Farm and the shoutout for your new agency! "
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Irene Flowers

March 28, 2025

5  out of  5
rating by Irene Flowers
"It's always good to stay with the insurance company that takes care of your needs right away. Angela is the best! Once again, I missed paying the due date of my policy, just one call and my insurance got reinstated. Love State Farm!"
We responded:
"Thanks so much for this five star rating and for your shoutout of Angela! We appreciate you! "
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Brenda Morgan

March 27, 2025

5  out of  5
rating by Brenda Morgan
"Jessica’s friendliness and professionalism made me feel very at ease while going over my review. I left feeling confident in my choices. I highly recommend Jeannie Gregory’s State Farm Insurance Agency and her team."
We responded:
"How awesome! We appreciate those kind words! That’s what we strive for! We appreciate the five ⭐️! "
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Michael Boyette

March 27, 2025

5  out of  5
rating by Michael Boyette
"First class insurance agency. They have taken great care, with added attention, for my family and I, Mrs. Ramona Wickard in particular has gone above and beyond. Highly rate and recommend."
We responded:
"Thank you for the five-star rating, Michael! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
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Pamela Cobb

March 26, 2025

5  out of  5
rating by Pamela Cobb
"Whenever I need something they always help me. They are always there for you. I have been with State Farm forever."
We responded:
"And we appreciate you for your longstanding relationship to our office and State Farm! Thanks for the five ⭐️! You are awesome! "
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Dee Parish

March 24, 2025

5  out of  5
rating by Dee Parish
"Always pleasant and quick. Very easy to work with!! Amazing team."
We responded:
"Thanks Dee! Thanks for the five ⭐️ & compliments on the team! We appreciate you!"
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Amy Smith

March 24, 2025

5  out of  5
rating by Amy Smith
"Maggie was very pleasant on the phone and helpful thru this stressful situation"
We responded:
"Thanks Amy! I’m happy to hear that Maggie was able to help you today! Thanks for the five ⭐️! We appreciate you! "
Profile photo of Michael Mathias

Michael Mathias

March 21, 2025

5  out of  5
rating by Michael Mathias
"Tara helped me today with a claim - it felt like “White Glove” service: prompt, immediate. And got results!!!"
We responded:
"Thanks so much for your five star review and compliments of our team member Tara! We appreciate your support of our agency and your loyalty to State Farm."
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Madelyn Angell

March 21, 2025

5  out of  5
rating by Madelyn Angell
"if I could give this team 1 million stars, I would. Everyone that works here is absolutely amazing. Jeanie's staff genuinely cares about their customers wellbeing and isn't out to line their pockets (unlike other insurance companies). I can't say enough great things! I've had my insurance with them since I was 16, added homeowners' insurance when I bought my first home and another vehicle just recently. They've always looked out for my best interest. Service like that is hard to find these days, so thank you SO much Angela, Nathan, and Henry for answering all my questions and always being so kind over the phone. :)"
We responded:
"We couldn’t be more proud having received this amazing review from you! Your words mean the world to us!! Thanks for your loyalty to State Farm and your our agency! #VIPservice! "