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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dark Dog

June 14, 2025

1  out of  5
rating by Dark Dog
"EDIT: The emotional and immature reply IS exactly why ALL 5 of my policies are no longer with you. May the world treat you, the way you have treated others. 40 years with State Farm. 10 years with this office. Never a claim on my Homeowners. Considerable Hail and Wind damage to my roof. Spoke with Jan Boze in the Gallatin Office who was rude and disrespectful. She spoke over me, essentially called me a liar and took an extremely adversarial role that was aggressive, demeaning and unprofessional from my limited experience with her. Numerous games and stall tactics from State Farm. All the Adjusters I have spoken with sound like recruits from Spirit Airlines. Cancelled ALL my policies but one and that's next. I do NOT recommend this office. In 10 years I have never found them to be an advocate in any way shape or form."
We responded:
"Thank you for taking the time to share your feedback. We’re very sorry to hear that. Your experience during the claims process did not meet your expectations. That’s never the level of service strive to provide. Jan is a valued member of the team and many customers have benefited from her help in the claims process. "
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Angela Davis

June 10, 2025

5  out of  5
rating by Angela Davis
"The ladies at State Farm in Gallatin are amazing! They go above and beyond to help us any time we call and they treat us like we truly matter."
We responded:
"Thank you Angela! Your review and kind words mean the world to us! We appreciate you! "
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Tammy Steele

June 9, 2025

5  out of  5
rating by Tammy Steele
"Kendall and Jessica were great to work with! They explained everything to me. They took their time and were very patient and kind. I recommend this office and especially Kendall and Jessica to anyone needing insurance and information on retirement plans!"
We responded:
"This is an amazing review! Thanks so much for calling out our rockstar teammates Kendall and Jessica! We appreciate you for taking the time to share your thoughts. It keeps us motivated and helps us attract more people like you! "
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Melanie T

June 5, 2025

5  out of  5
rating by Melanie T
"Michael was oso very nice ! I had stopped by to get renter’s insurance and he explained everything and made the process very quick ! 10/10 would most definitely recommend him :)"
We responded:
"Thanks Melanie! We appreciate your business and your awesome shoutout for Michael! These reviews keep us motivated to help other great customers like you! "
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Aimee Dacosta

June 4, 2025

5  out of  5
rating by Aimee Dacosta
"Jenny really helped me out with the State Farm app. I was stuck in a loop that went nowhere and she assisted me with just making a new profile. She stayed on the phone with me the entire time until I was able to login. Thank you Jenny as I was legitimately worried I was behind on a payment or something."
We responded:
"We are so glad that Jenny was able To help you get back on the app! The app is great for so many reasons! We’re happy you utilize it to make life easier! Thanks for the review and the shoutout to Jenny! "
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Dale Sloan

June 4, 2025

5  out of  5
rating by Dale Sloan
"Transitioning from my former agency to Jeannie Gregory in Gallatin about a year ago was a breeze. From the moment I entered the lobby I felt welcome and appreciated as a customer. Not only appreciated, but actually provided with fast, appropriate service.....with a big smile! Since then, in addition to some policy reconfiguration to provide me with better coverage, I received thorough guidance that helped take some of the sting out of a couple of small claims, due, unfortunately, to awkward accidents. Today, about 15 minutes before closing time I stopped in to report that I had sold one car and had acquired another. My intent was to simply stop one policy and let them know I would return to start the other since I didn't bring the information(title, etc.) for the new car with me. Ms. Angela Tocchia said no problem and instructed me to get the VIN# from the car and that she would deal with it. Long story short, she did! Not only Ms. Tocchia, but Maggie Blakemore, Tara Barker, and Michael Foster worked together seamlessly to bring it all together. Seeing them cooperate like that was a pleasure. Thank you!"
We responded:
"Wow Dale! This review is an amazing testimony to our agency and the great care we provide all our customers! Thanks for the opportunity to help you through your auto insurance experience and for all those on the team that participated! Thanks for your loyalty to State Farm and our agency! "
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Sharon Haynes

June 3, 2025

5  out of  5
rating by Sharon Haynes
"I work with a lender, CMG financial, the customer service is outstanding"
We responded:
"Awesome review Sharon! We appreciate hearing from our partners in the home lending industry. Thanks for your support! "
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Holly Bowlin

June 3, 2025

5  out of  5
rating by Holly Bowlin
"Maggie was thorough, helpful in correcting items for me and kept a pleasant and calm professional and compassionate tone with me when I was feeling stress over my auto policy. Thank you for helping me navigate that."
We responded:
"Holly! Thanks so much for the wonderful review and shoutout to our rockstar Maggie! We appreciate the kind words! "
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amber gregory

May 30, 2025

5  out of  5
rating by amber gregory
"Maggie was very helpful today and took care of all my requests! Thank you!"
We responded:
"Thank you for your kind words, Amber! I'm glad Maggie was able to assist you with all your requests. We appreciate your feedback and are here for you whenever you need us! - Jeannie Gregory - State Farm Insurance Agent, Gallatin, TN"
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Vic Flanigan

May 30, 2025

5  out of  5
rating by Vic Flanigan
"Always the best - service and competitively priced when comparing apples to apples! Plus, being a “mutual” company the policy holders are the owners - best value and managed verse “stock” company where policy holders premium (portion) goes to the stockholders - usually not the best value and often not well managed (often less effective and efficient). Jeanie Gregory Agency (Gallatin and Hendersonville) is one of the largest - because it is one of the best, hiring the best team members and offering the best value in terms of service and products."
We responded:
"Wow Vic! Thank you for your glowing review of our agency! We appreciate those words and vow to walk the talk everyday to take care of our customers. Thanks for being loyal to our agency and to State Farm. Through the years you have been a sustaining customer and it hasn’t gone unnoticed! "
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Carolina Autumn

May 28, 2025

5  out of  5
rating by Carolina Autumn
"Always the absolute best service!! Every agent I've engaged with has been exceedingly kind, patient, and attentive. Thank you!"
We responded:
"We appreciate you Caroline! Thanks for the amazing review of our agency! "
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tammy austin

May 27, 2025

5  out of  5
rating by tammy austin
"Mr Prichard was a wonderful agent was really knowledgeable and explained things greatly.great experience he made my granddaughter first experience wonderful"
We responded:
"Awesome Tammy! What a wonderful review and spectacular shoutout to Teammate Daniel! We appreciate you and your support of our agency! "
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Madesyn Burford

May 27, 2025

5  out of  5
rating by Madesyn Burford
"Daniel was great helping us with our introduction to insurance!!"
We responded:
"Thanks Madelyn! Your review for our agency keeps us motivated to help others like you who are new to insurance! "
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Christine Pierce

May 23, 2025

5  out of  5
rating by Christine Pierce
"Always wonderful and helpful service with a smile. They also offer you a candy bar!"
We responded:
"lol! Yes we do! Everyone loves a chocolate bar! Thanks so much for the glowing review of our agency! We appreciate you! "
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jrt101 29

May 23, 2025

5  out of  5
rating by jrt101 29
"I recently signed up for renters insurance and added my car insurance as well. I filled everything out online and got a call from Michael the next day who helped me add everything, get all the paperwork filed and also let me know when my renters insurance was completed. He's amazing to work with, super friendly. I am so glad I went with Jeannie Gregory State Farm for this. I will be a customer for life!"
We responded:
"Thanks so much for this amazing review and great shoutout for our rockstar teammate Michael! Great reviews like this help us stay motivated and attract great customers like you! We appreciate you! "
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dave mcclanahan

May 21, 2025

5  out of  5
rating by dave mcclanahan
"Tara worked very patiently with me on changing my autos over , Thx Again"
We responded:
"Thanks Dave! Tara is a great asset to our team! We appreciate you! "
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Isaac Espy

May 21, 2025

5  out of  5
rating by Isaac Espy
"Love the service here with State Farm. The reps are extremely friendly and helpful, and I feel very comfortable calling them up at anytime knowing they can help out! Jessica is the best!"
We responded:
"We love seeing reviews like this, Isaac! Thank you for taking the time to tell us about your experience with our office. We hope we’ll be able to help you fulfill your insurance needs for years to come!"
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Tracy Skeen

May 21, 2025

5  out of  5
rating by Tracy Skeen
"Jessica was very knowledgeable and able to answer all my questions about my financial retirement. She was able to help me make the decisions I needed for my retirement."
We responded:
"Thanks you Tracy! We pride ourselves in taking care of all aspects of your life…. From insurance to retirement planning! We appreciate your five stars! It motivates us to do better with each interaction! "
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Elaine Sherman

May 20, 2025

5  out of  5
rating by Elaine Sherman
"He was a wonderful sales person & very concerned about how State Farm is working with me. They have been wonderful"
We responded:
"Thank you so much Elaine! We appreciate your loyalty to our office and State Farm! Your five ⭐️ is most appreciated! "
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james raetzel

May 16, 2025

5  out of  5
rating by james raetzel
"Maggie was great very helpful in making the changes i needed to my policy"
We responded:
"Thank you James! Maggie is the best! We appreciate your five ⭐️! It helps us attract more great customers like you! "
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Lois LaFleur

May 9, 2025

5  out of  5
rating by Lois LaFleur
"So thankful for Angela for helping me during a stressful time. She went above and beyond to answer all my questions."
We responded:
"Thank you! We strive for great comments like this! We appreciate you and your support of our agency and the positive words for Tara! "
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Mindi Novak

May 8, 2025

5  out of  5
rating by Mindi Novak
"Amazing people"
We responded:
"Thank you, Mindi, for your 5-star review! I'm glad you're satisfied with our service. If you ever need further assistance, feel free to reach out. - Jeannie Gregory - State Farm Insurance Agent, Gallatin, TN"
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Mike Villines

May 6, 2025

5  out of  5
rating by Mike Villines
"Had a good meeting today with Maggie concerning my insurance."
We responded:
"Thanks so much for the shoutout! Maggie is great helping people navigate their insurance! You’re a loyal customer and we appreciate you!’ "
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Edward Howell

May 6, 2025

5  out of  5
rating by Edward Howell
"Great to work with!"
We responded:
"Thanks! We appreciate you! "
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Randy Snow

May 5, 2025

5  out of  5
rating by Randy Snow
"Solved my problem after many tries, good job!"
We responded:
"Thanks so much Randy! I’m so happy to know this problem is resolved! Thanks for the five stars! We appreciate you! "